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1.
Connect any computer directly into your
high-speed internet connection (DSL,
Cable, or Satellite modem) using an
existing Ethernet cable.
2. Turn off your high-speed internet
connection (DSL, Cable, or Satellite
modem) by unplugging the power cord and
leaving it off for at least 60 seconds.
3. Plug the power cord back into your
high-speed internet connection (DSL,
Cable, or Satellite modem) and wait for
all lights to turn back on.
4. Restart the computer that is directly
connected to your high-speed internet
connection (DSL, Cable, or Satellite
modem).
5. Once the computer is turned on, open
up your internet browser and try to go
to a website. If you cannot get to any
websites, please contact your internet
service provider because your internet
connection is down and the Talk Motion
service will not work. If you can browse
to websites but cannot use phone
service, proceed to step 6.
6. Power off your high-speed internet
connection (DSL, Cable, or Satellite
modem) by unplugging the power cord and
leaving it off for at least 60 seconds.
7. Power off your Talk Motion phone
adapter by unplugging the power cord and
leaving it off for at least 60 seconds.
8. Power off any additional devices you
may have connected like other computers
or routers leaving them off for at least
60 seconds.
9. Check all Ethernet cables on every
device and make sure they are firmly
connected.
10. Plug the power cord back into your
high-speed internet connection (DSL,
Cable, or Satellite modem) and wait for
all lights to turn back on.
11. Plug the power cord back into your
Talk Motion phone adapter and wait for
all lights to turn back on.
12. Power on any additional devices that
you may have connected like other
computer or routers.
13. At this point if you're still
experiencing any problems, please
contact support at (888) 458-2222 option
3.
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